QUALITY

    Tel : +971-4-266 4814
    Fax : +971-4-2664914
    Email : sales@mermaid.ae
    Web : www.mermaid.ae

Mermaid Quality Assurance Program guarantees:


  • Customer satisfaction with every order
  • Delivery of the highest quality parts that meet or exceed contractual obligations
  • Parts that have been procured, received, inspected, re-packed, and shipped to meet our most stringent quality standards
  • Should an issue arise, Mermaid’s internal audits and corrective action program guarantees customer's needs are fully met

Our understanding of and adherence to industry requirements is reflected by our customer satisfaction level.

Key elements of the mermaid’s Quality Program, which are integral to the ISO requirements include:


  • Corrective/preventive action program to assure continuous improvement
  • Monthly internal audits of procedures to aerospace standards
  • Part traceability records are confirmed and retained for 10 years
  • Personnel training and work instructions are documented
  • All customer product inquiries are handled by the Customer Requirement Management team via our regional sales representatives.
  • Supplier capability is surveyed and continuously monitored to aerospace standards
  • Customer requirements communicated to supplier,purchasing, inspection & shipping